I am not big on reading Management books, but somehow this one made my list of the most influential books in my life as it taught me a lot of practical lessons.
I like that this book compiles all these advices while also giving out action plans and directions – direct, simple and easy to follow.
Here are some examples:
On breaking bad habits - Once you recognize a habit as hurtful, you are halfway there.
On motivation - Actions that get rewarded, get repeated. Give generously and promptly.Winners do what they have to do, others do what they want. Although people want results, they also want and need attention.
On customers - Customers don’t care how much you know, they care how much you care.
On mistakes – Learning from your competitor's mistakes is very cost effective. Every mistake you make is a learning opportunity in disguise.
On planning - Plan for the unexpected.
On controlling your emotions - Manage with your head, not your hormones.
On decision making - Never make important decisions alone. Make the hard calls even when you may not get credit.
On the importance of health - Your body is your business, your most personal business, so take care of it.
On hiring people - Hire people who disagree with you. Hire people more talented than you.
If you can’t dazzle them with brilliance, baffle them with BS.
Don’t criticize unless you can give solutions or better approaches.
Information is the currency for decision making.
Approach negotiations as if you and the other party were forming a partnership.
Find ways to reciprocate those who help you.
According to rule of 7, it will take at least 7 attempts before you reach your objective.
If they don’t understand what you said, it is your fault for not communicating clearly, not theirs.
Read for business, read for enjoyment, read for personal growth.